Política de reembolso

30 day returns on unopened products
You can return any unopened product within 30 days of receiving it. Coffee, extracts, powders and teas must be in their original sealed packaging. To start a return, email info@rahygge.ee with your order number. Please do not send anything back before we have confirmed your return.

Right of withdrawal (EU customers)
If you live in the EU, you may withdraw from your purchase within 14 days of receiving it, without giving a reason. This also applies to discounted products. For hygiene and food safety reasons, coffee, extracts, powders and teas can only be returned if the seal is unbroken.

Outin espresso machines and accessories
You may unpack and try an Outin device as you would in a shop. If it has been used beyond what is needed to check how it works, we may deduct the reduced value from the refund. All Outin devices have a 2 year legal guarantee against manufacturing defects.

Damaged, defective or wrong items
Please check your order when it arrives. If something is damaged, defective or not what you ordered, email info@rahygge.ee with a photo and your order number. We will replace it or refund you, and we cover the return shipping.

Return shipping
For returns that are not due to our error, the customer pays the return shipping. Returns go to:
Nordic FF, Kurekivi tee 9, 75306 Lehmja, Estonia

Refunds
We refund the purchase price and the original standard delivery cost within 14 days of receiving your withdrawal notice, using your original payment method. We may wait until the product has arrived back at our warehouse before refunding.

Exchanges
The fastest way to exchange is to return the item and place a new order.